TERMS & CONDITIONS OF SERVICE
Please read the following terms and conditions carefully as they apply to all orders made on our website. If there is anything within these terms and conditions that you do not understand, please contact us at [email@example.com]. Your use of the site constitutes your acceptance of and agreement to be bound by this agreement. Furthermore, by placing an order for products or services from the site, you accept and are bound by this agreement. If you do not agree to these terms and conditions, we request you not to use our website. These Terms and Conditions are subject to change from time to time as our service changes with time. You should check this page from time to time to take notice of any changes that we made as they govern the use of. Changes will apply to any subsequent orders received. Some of the provisions contained in these terms and conditions may also be removed, in whole or in part, with or without notice, at our sole discretion. We reserve this right as well as the right to add and modify any provisions.
This website is operated by our yesyoucan.spray street art collective, Lisbon, Portugal.
Our orders go each through a 3-step-process:
- Production: It takes 2–7 business days to create a product and fulfill [print] an order
- Shipping: The average shipping time is 3-20 business days depending on the delivery destination
- Delivery: Once the order is fulfilled and shipped out, it’s delivered to the end address
We will endeavour to process all orders within a timeframe of 1-4 weeks [printing and shipping] from Monday through Friday, excluding holidays. You will receive a confirmation email of your order and tracking link from the moment your order gets dispatched. If you have any questions about your tracking or shipment, drop us a line at [firstname.lastname@example.org]. We have listed a few questions regarding your order:
We work with a print-on-demand drop shipper for the different pimped up clothes and accessories collections. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! All accessoires, clothes and artworks will be safely packed, according to the best practices.
We try to guarantee the descriptions and prices that appear on our website for the products we offer through our street shop. If however you notice a mistake in your order or order confirmation, please take contact with us directly by e-mail [email@example.com] mentioning the number of your order and the problem. We will get back to you to reconfirm your order, to adapt or to cancel.
The print technique varies according to the product. The production details are explained per item. The designs are uniquely created by our yesyoucan.spray street art collective as well as the various [street] artists we work together with.
The e-giftcard or digital giftcard may not be returned or cancelled after purchase. If you return an item from our shop – purchased with an e-giftcard – any refund will be returned to the applicable giftcard. If you return an item originally purchased with multiple methods of payment, any balance owed will first be applied to the alternative payment method, up to the original amount charged, and then to the giftcard. Promotion codes or other discounts cannot be used to purchase giftcards. yesyoucan.spray is not responsible if any giftcard is lost, stolen, destroyed or used without your permission. Giftcards do not expire.
The voucher purchased is valid for 2 years from date of purchase. And can be exchanged for a private tour or small group tour with workshop on a wall or on a totebag to take home. The voucher needs to be presented along with the booking by e-mail [minimum one week prior to the tour | firstname.lastname@example.org] with its unique voucher-code. The voucher is not refundable or exchangeable for cash and cannot be replaced after date of purchase. Promotion codes or other discounts cannot be used to purchase vouchers.
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [email@example.com] within 7 days with:
– photos of the damaged product
– your order number
– and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
To make a payment at our website you have the following options:
- PAYPAL [firstname.lastname@example.org]
- MBWAY 
All payments through Paypal are taken in EUR (€) and will be charged at the current exchange rate. To view current exchange rates please contact your bank. Payment can be made via our secure check out page using your credit or debit card.
Orders are only processed after payment confirmation. Once the payment has been confirmed, we will forward you your order confirmation. It may take a few days for the payment to be processed from your account.
Upon receiving an order, we verify the authorization of the payment to guarantee there is enough fundings for the transaction. When the payment has not been fulfilled due to a lack of fundings, the order will stay on hold for 48h before cancellation.
We are a Lisbon-based street art collective. Though we ship worldwide and shipping may usually take 1-4 weeks, depending on the print location as well as shipping. Shipping includes standard delivery only. For international orders, additional fees may be charged. We ship for free to Portugal.
Usually, it takes 2–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
– USA: 3–4 business days
– Europe: 6–8 business days
– Australia: 2–14 business days
– Japan: 4–8 business days
– International: 10–20 business days
Covid-19-update » Our fulfillment [produce & print] times [for all products] may be longer than usual and may continue to increase until things get back to normal. It’s difficult to predict the shipping times.
We work with an on-demand order fulfillment company with facilities worldwide!
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
In case you have not received your order yet within the deadlines we mentioned above, we suggest you the following first:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at [email@example.com] with your order number and we will check for your order lost in transit. Please do so, within 7 days after the estimated delivery time.
RETURN & REFUND POLICY
We don’t offer returns and exchanges, but if there’s something wrong with your order or if for any reason you are unhappy with your purchase or have changed your mind, please let us know by contacting us at [firstname.lastname@example.org] within 7 days of receiving your goods. Unfortunately, after 7 days we cannot proceed with a full refund or exchange.
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [email@example.com] with photos of wrong/damaged items within 7 days of receiving the goods and we’ll sort that out for you. In case of reported and proven damage to us, and according to the availability of the goods online, you can choose either to return the goods or exchange it. Depending on the claim that deemed an error on the part of the printing facility, the return address is set by default to our product-and-print-facility. When yesyoucan.spray allowed and agreed upon a return any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are well received at the return-adress. Returns are processed within 14 days, but refunds might take up to 5 additional working days to show in your account.
For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date.
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts – we have one for every item listed on our street shop, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at [firstname.lastname@example.org] within 7 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund [minus any shipping charges]!
If the item doesn’t meet your expectations, please contact us directly at [email@example.com] so we can define the best solution for you and our street art collective. Take into account that we do not accept returns for face masks out of hygienic measurements.
We respect the intellectual property rights of others and expect users of the yesyoucan.spray street shop to do the same. All items and accessories available and for sale at our website are original and limited created by us as well as the artists part of our street art collective. All copyrights belong to them and our street art collective. Copyright or related rights must at all times be negotiated separately with the relevant owner of the intellectual property rights.
Your privacy matters. And even though you came to visit us – if it is only once or you intend to check us out various times – as yesyoucan.spray we respect your privacy and therefore we set up this policy to protect your personal information.
The following information will explain how we collect and represent information on our site or related channels we use as a street art collective. If you do not comply with those practices, we request you not to use our sites.
We will make our best to respond to your request as soon as possible, within a maximum period of 30 days. If your request is particularly complex, we will notify you and keep you updated. Sometimes, we may need to contact you to ask for further information. This security measure aims to ensure that personal information is not disclosed to any person who has no right to access it.
Personal information means any information about an individual from which that person can be identified. When you register at our website, contact us, subscribe to our newsletter, place an order at our online shop or simply interact with us, we will collect information from and about you, as your name, contact details, e-mail, phone, address, country, VAT and ID information, and personal interests. Such information was obtained with your consent as you provided it to us.
When you visit our website, information about your operation system and browser, including its preferences and settings, may be collected by our IT systems and applications that we use. We respect the obligations under the GDPR [general data protection regulation].
- Our street shop is hosted by the platform WooCommerce; an e-commerce platform.
- Our street shop newsletter is hosted by the platform Omnisend; an e-mail marketing automation software.
- Our street shop utilizes Google Analytics; a web analytics tool provided by Google for data-analysis purposes.
We retain the information you provide us for no longer than when it is strictly necessary to provide you with our service and for legitimate and business purposes. If you have registered at our website, we will keep some of your personal information, e.g. your details and personal interests, as long as you are a user, and if you have questions or claims in relation to our services, we will keep it for such a period.
We put our efforts in order to develop our site and make it secure for our visitors and users. We store information about you in applications or websites that we use as they are necessary for performing and improving our service.
We use the following type of cookies:
- Strictly necessary cookies – These are required for the operation of our website;
- Performance cookies – These cookies are necessary to allow you to browse our website, use its features and access private areas;
- Functionality cookies – These allow us to remember you when you return to our site and enable us to personalize our content for you;
When you place an order on our website, we may collect information about it. Through cookies, we collect information about how you access our site and services and about your activity on our website.
Cookies are essential for the functioning of the Internet, featuring several benefits to companies that provide services online. Please note that cookies shall not affect the proper functioning of your computer or device.
If you have any queries, suggestions, commentaries or doubts regarding your order, do not hesitate to direct yourself to firstname.lastname@example.org. Regarding the terms & conditions of service, please direct yourself to email@example.com. We will try to get back to you as soon as possible. We are available during weekdays from 10:00h and 17:00h [GMT | UTC +0].
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